Naturewellbeauty.com offers a 30-day satisfaction guarantee on regularly priced items only. If you are unsatisfied with your regularly priced purchase from naturewellbeauty.com for any reason within 30 days of your original purchase date, you may return the unused portion of your purchase for a full refund of the purchase price, less original shipping and handling fees. Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.
We regret that, unless a shipping error was made by naturewellbeauty.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns CODs. Examples of shipping errors include incorrect shipping service used after customer selected and paid for other service, incorrect product was shipped, or the product was unusable due to damage incurred during shipping. You may also request to exchange your product for a new product.
In the case of exchanges, we recommend you place a new order for the replacement product and we will then issue a credit after the returned goods are received and processed. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from naturewellbeauty.com. Products purchased from other retailers or other e-commerce sites may not be returned to naturewellbeauty.com, even if they are NatureWell® branded products, and will not be credited back or returned to you.
To return your product, you will have to fill out a form via our Site and obtain a return label. Please include that with your items and your receipt or proof of purchase from naturewellbeauty.com. We suggest making a copy for your records before sending the original. Send it to the attention of: NatureWell®, 3508 Tricenter Blvd., Durham, NC 27713. Package your return item in the manufacturer's product box and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
You will be responsible for paying for your own shipping costs for returning product. Shipping costs are non-refundable unless as noted above.
We highly recommend that all customers initiating a return use a trackable shipping service or to purchase shipping insurance. We cannot guarantee that we will receive your returned product and cannot track returns without a tracking number. Product that you return but that is not received will not be credited to you. We also recommend that you use ground-only shipping as certain items may be considered Hazardous Material (HAZMAT) and may not be shipped by air due to restrictions and regulations.
Use our Return Request tool to request a return and get a return label. Click here to start a return request.
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of naturewellbeauty.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 48 hours. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of naturewellbeauty.com.
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.